Free Returns & Exchanges

Hassle-Free Returns

If you are not entirely satisfied, the item can either be exchanged or refunded online.

Online
  1. Send us your order number at info@canadianhat.ca with some available dates during the week when you will be at home for the pick-up. If you're not home during the week please communicate another pick-up address for example an office.
  2. Replace the hat in its original packaging and a FedEx courier will come to retrieve it during the day.
  3. Refund will be made once we receive the hat in its original condition.

    When returning items, please remember these four rules:

    Return It Within 30 Days:

    If the items you ordered are not what you expected in size or style, we will gladly offer a refund or exchange on your order within 30 days.

    Return New Items Only:

    Returned items must be in new, unworn condition without any scuffs, scratches, and stains.

    Return on Clearance item:
    All sales are final. We do not refund or exchange any items. The only reason you can return an item, is if it is a mistake in the description on the website.
    Refund:
    Please note that the shipping fees are not refundable. However, for an exchange, no extra fee will be charged for the shipping of the replacement item within Canada